Refund policy
Shipping & Return
Due to the nature of our products, we cannot accept returns.
Please send us a message at +852 6737 7848 with any concerns about your purchase.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that we are not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit.
Shipping and credit card handling fee is non-refundable.
Non-Refundable Transaction Fees
All payments are subject to transaction fees charged by third-party payment providers.
These fees are non-refundable under any circumstances, including order cancellation or refund requests that are not related to product defects or quality issues.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.